​Effective Date: March 2025

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Welcome to “Numae” By using our website and purchasing products, you agree to the following terms and conditions. Please read them carefully.

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1. About Us

1.1. “Numae” operates as an online retailer, offering unique and customized products.
1.2. Products are created and shipped through our trusted third-party printing partner, Printify.

2. Ordering

2.1. By placing an order, you confirm that all information provided is accurate and complete.
2.2. Orders cannot be changed or canceled after they are processed, as products are made to order.
2.3. We reserve the right to refuse any order at our discretion.

3. Product Information

3.1. Colors and designs may vary slightly from what is displayed on your screen due to printing and display variations.
3.2. All products are custom-made at the time of order.

4. Pricing and Payment

4.1. All prices are listed in £ and are subject to change without notice.
4.2. Payments are processed securely through trusted third-party providers.

5. Shipping and Delivery

5.1. Shipping times vary by location. Estimated delivery times are provided at checkout.
5.2. We are not responsible for delays caused by shipping carriers or incorrect shipping addresses provided by customers.
5.3. Customs fees or taxes may apply for international shipments and are the customer's responsibility.

6. Returns and Refunds

6.1. Due to the custom nature of our products, all sales are final.
6.2. Refunds or replacements are only available for items that arrive damaged, defective, or incorrect.
6.3. If you encounter an issue with your order, please contact us at mail@numae.co.uk within 14 days of delivery, including photos of the problem.

7. Privacy

We value your privacy and will not share your personal information except as necessary to fulfill your order. For more information, see our [Privacy Policy].

8. Contact

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For questions or concerns, please email us at mail@numae.co.uk.

 

Privacy Policy

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Effective Date: March 2025

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At “Numae”, your privacy is our priority. This policy explains how we collect, use, and protect your information.

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1. What Information We Collect

• Personal information: Name, address, email, and payment details during checkout.

• Usage information: Website activity and preferences through cookies.

2. How We Use Your Information

• To process and fulfill your orders.

• To improve our website and provide customer support.

3. Sharing Your Information

• We share necessary details with our fulfillment partner, Printify, for order production and shipping.

• We do not sell or share your information with third parties for marketing purposes.

4. Your Rights

• Request access, correction, or deletion of your data by contacting mail@numae.co.uk

• Opt out of cookies via your browser settings.

 

Shipping Policy

 

Order Processing Time:
Orders are typically processed within 3-5 business days.

 

Estimated Delivery Times:

• Domestic: 3-5 business days

• International: 10-12 business days

 

Shipping Costs:
Shipping costs are calculated at checkout based on your location and chosen shipping method.

 

Order Tracking:
Once your order ships, you’ll receive a tracking number to monitor its progress.

 

Customs and Import Fees:
For international orders, customs fees or taxes may apply. These are the responsibility of the customer.

 

Shipping Issues:
If your package is lost or delayed, please contact us at mail@numae.co.uk and we will assist you in resolving the issue.

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Return and Refund Policy

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Final Sale Policy:
Since all products are custom-made to order, we do not accept returns or exchanges unless the item arrives damaged, defective, or incorrect.

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How to Request a Refund or Replacement:

1. Contact us at mail@numae.co.uk within 14 days of receiving your item.

2. Include a description of the issue and photos of the item and packaging.

3. We will assess the issue and offer a replacement or refund as appropriate.

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Non-Refundable Situations:

• Items ordered in the wrong size or color (please check your order details carefully before checkout).

• Minor variations in color or design due to screen differences.

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Refund Process:
Approved refunds will be processed within 5-10 business days and returned to the original payment method.